Have peace of mind with ADT’s Personal Wellbeing NevaAlone Solutions

Our experienced monitoring professionals know exactly what to do when you need our help, 24/7 all year round. Be at ease as you go about your day-to-day activities. Whether you are at home, or out and about, we’re always there for you.

Tailored personal alarm solutions to fit your needs


PERSONAL SOLUTIONS
Round the clock assistance, for you and your loved ones. NevaAlone Personal Help Button is your solution to a safer, more independent lifestyle. Have overall freedom and be self-reliant at home and in the community.


RETIREMENT LIVING SOLUTIONS
Our NevaAlone solutions provide a safer, more independent lifestyle to your residents and helps you stay connected with the resident living in your community to provide an extra layer of care. ADT NevaAlone is a monitored personal emergency alarm system designed to support you and your resident 24/7 all year round.

At-Home solution

Round the clock assistance, for you and your loved ones. NevaAlone Personal Help Button is your solution to a safer, more independent lifestyle. Have overall freedom and be self-reliant at home.

With this solution your get much more then just a medical alarm. See inclusions below;

  • No contract term
  • Unlimited Ambulance callout costs covered to your home when your medical alarm is activated*
  • Various range of hardware components to suit your specific needs included with optional fall detection features*;
    • Base Unit with 2 way communication
    • Light weight and water proof Pendant (IP67)
    • Lock box
    • Fall Detection capabilities
  • Unlimited patrol callouts and welfare checks*

*Terms and Conditions apply

Anywhere solution

Round the clock assistance, for you and your loved ones. NevaAlone Personal Help Button is your solution to a safer, more independent lifestyle. Have overall freedom and be self-reliant at home and in the community.

With this solution your get much more then just a medical alarm. See inclusions below;

  • No contract term
  • Unlimited Ambulance callout costs covered when your medical alarm is activated*
  • Various range of hardware components to suit your specific needs included with optional fall detection features*;
    • 2 way communication
    • Light weight and water proof Pendant (IP67)
    • Lock box
    • GPS capabilities
    • Fall Detection capabilities
  • Unlimited patrol callouts and welfare checks*

*Terms and Conditions apply

How does the alarm work?


Press the personal help button to send an emergency alert to ADT. Fall detection pendants can automatically send an alert if a fall occurs. (Disclaimer: Fall detection pendant does not detect 100% of falls.)


ADT’s monitoring professionals will communicate with you via two-way voice to determine what kind of help is needed.


At the push of a button, ADT’s monitoring professionals will alert your emergency contacts or services based on your needs.

NevaAlone Medical Alarm Benefits

  • Emergency assistance from our
    highly-trained NevaAlone Support
    Team means we are here for you
    24 hours a day, 365 days a year.
  • You choose the help you require:
    emergency contacts, ambulance, fire,
    police, security officer.
  • A range of different medical alarm
    options to suit your needs.
  • Free and professional installation.
  • Patrol Call Outs (unlimited) to your
    premises if you feel unsafe.
  • Your emergency contacts will
    receive an instant call or text in the
    event of an emergency.
  • If in the event we dispatch an
    ambulance,
    we will pay for the
    call-out
    .*
  • ADT Forever – If you are an
    existing ADT customer, funded
    through work and income and have
    celebrated your 95th birthday,
    ADT will provide the medical
    service free of charge to you
    until the service is cancelled
    with ADT. To qualify, you would
    have had to be with ADT on a funded
    medical alarm service for 12 months
    prior to your 95th birthday.
  • Free Trial – 14 days*
  • For every new customer who signs up
    with ADT for a medical alarm that
    is funded through Work and Income,
    ADT will donate $1 to The Selwyn
    Foundation. To learn more about the
    foundation click here.
  • Safety Boxes for Keys. We recommend
    installing a tamper-proof box to
    enable you to leave a spare key
    outside. This means help can reach
    you even if you can’t open the door.
    ADT can provide you with one at
    no charge if required.

*Terms and conditions apply

Installing your NevaAlone

Our NevaAlone team will provide you with a free in-home installation and set-up. We will also provide you with an overview of how the service works.

Medical Alarm Funding

ADT is a Ministry of Social Development (MSD) accredited and Work and Income New Zealand (WINZ) approved provider for medical alarms in New Zealand . You may qualify for Government funding for our AT-Home or Anywhere service offerings through the Disability Allowance.

To learn more, give us a call on 0800 111 238, or complete the “Book a free in-home demo” form to here from us. Alternatively refer to the Personal Alarm FAQs section at the bottom of this page to see the frequently asked questions.

Be a care giver

For Health Professionals

Getting started

Below is a brief overview of how to submit a referral for ADT NevaAlone through the MyHealthLink portal:

  1. Go to MyHealthLink by clicking here. Login using your username and password.
  2. Simply search for ADT or NevaAlone in the CareSelect search bar
  3. Select Compose Referral

You can also submit a referral for ADT NevaAlone through My Practice, MedTech-32 or Medtech Evolution:

  1. Login using your username and password.
  2. Go to the Healthlink Forms Option
  3. Simply search for ADT or NevaAlone in the CareSelect search bar
  4. Select Compose Referral

For all queries, contact HealthLink customer support line:

Monday to Friday (except public holidays) 8am-6pm
Phone: 0800 288 887
Email: helpdesk@healthlink.net

Get peace of mind today knowing ADT Security is there at the push of a button. For more information on our NevaAlone alarm please fill in your details and an ADT consultant will contact you.

Book a free in-home demo

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Personal Alarm System FAQS

How does the Disability Allowance and Funding for Medical Alarms through Work and Income work?
To learn more about funding benefits, please click here. To learn more about Medical Alarms, please check here.
How does ADT Medical alarms work?

Press Button: Press the personal help button on your base unit or mobile pendant to send an emergency alert to ADT. Fall detection pendants can automatically send an alert if a fall occurs. *Fall detection pendants do not detect 100% of falls. If able, users should always push their help button when they need assistance. We Respond: ADT’s trained monitoring professionals will communicate using the two-way voice feature to see what help is needed. In the event we don’t hear a response over the speaker or if the user says help is required, we immediately alert the required emergency services. In the event of a mobile pendant emergency, we will reach out to you across the 2-way voice communicator on the pendant. If we do not receive a response, then our monitoring professionals will call the primary number we have on file to attempt to make contact a second time. If we still do not receive a response, then we will verify the location and follow the emergency dispatch instructions.

What happens If I accidently set the alarm off by either dropping it or pushing the button?

You have about 10 seconds to cancel the alarm once it has been pressed. We recommend that you do not cancel the alarm as we prefer connecting with you to verify it is a false alarm.

What is Fall Detection and how does it work?

It is a feature in our lightweight and waterproof pendant. Fall Detection can send an alert to ADT’s trained monitoring professionals in the event of a fall, even if the help button has not been pushed. If able, users should always push their help button when they need assistance. Currently fall detection is only available in some pendants. Our wrist watch pendant does not have fall detection as it would increase the potential of false alarms due to how much the average person moves their arms daily. *Fall detection pendants do not detect 100% of falls.

What is the Lockbox?

The Lockbox keeps a door key easily accessible for emergency services to gain access in the event of an emergency. The lockbox combination is specific to each customer.

Can I wear my Pendants in the shower?

ADT’s pendants are designed to be worn in the shower. They are IP67 rated, waterproof. We strongly recommend that you wear your pendants in the shower.

I have a pacemaker or defibrillator, will that have an impact on my medical alarm?

All our Mobile (Anywhere) GPS Pendants cannot be worn around the neck, as a pendant. The pendant can be worn on split ring to a belt clip or keys. At all times the Mobile (Anywhere) GPS Pendants must be at least 15cm away from the pacemaker or implanted electronic device.  Also do not charge your Mobile (Anywhere) GPS Pendants near yourself and maintain least a 15cms distance from the charger.

How does cellular coverage work for Anywhere Mobile GPS Pendants?

All our Mobile (Anywhere) GPS Pendants require access to a 4G cellular network to communicate, and the availability of GPS satellites to determine their location. Certain atmospheric conditions, radio interference, buildings, or other forms of interference can delay or prevent our Mobile (Anywhere) GPS Pendants from working. Your location information may not be available if the GPS satellites are unavailable.