ADT Care Personal Alarm Solutions

ADT Care’s personal alarm solutions empower independent living with the added reassurance of 24/7 monitoring. Whether you’re at home or out and about, ADT is always there for you.

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Tailored care solutions for everyone

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Personal wellbeing


ADT NevaAlone is a monitored personal alarm solution designed to support individuals and care home residents all year round. Offering cutting-edge technology designed to enhance personal safety and security, NevaAlone provides peace of mind anywhere, anytime. Through advanced monitoring capabilities like real-time tracking and instant emergency response, our personal alarm solution ensures that users are never truly alone.

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NevaAlone Benefits

Medical alarm funding

ADT is a Ministry of Social Development (MSD) accredited and Work and Income New Zealand (WINZ) approved provider for medical alarms in New Zealand.

This means you may qualify for Government funding for our AT-Home or Anywhere service offerings through the Disability Allowance.

Instant emergency assistance

Get round-the-clock emergency assistance from our expert support team, which will instantly contact the right personnel in an emergency.

If an ambulance is dispatched, we will pay for the call-out.*

Free installation & unlimited callouts

NevaAlone also comes with free professional installation, a 14-day free trial* and unlimited patrol call-outs to your premises if you feel unsafe.

*Terms and conditions apply.

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Need more answers?

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How do personal alarm devices work?

Personal alarms for the elderly are wearable devices that can be pressed at any time to alert others that they are in distress. They are a form of practical protection used by seniors to call for help when they’ve had a fall or an emergency. ADT’s NevaAlone Alarms and Emergency Call Units are designed to be easily accessible and usable, so the people in your care have no trouble calling for help.

When the personal alarm button is pressed, the device will contact our 24-hour ADT monitoring centre like a telephone. Through a two-way speaker, our team can determine the situation and take the appropriate steps to contact designated emergency contacts or emergency services if needed. If the ADT team can’t communicate with your loved one through the speaker, they will follow the established emergency procedure.

How effective are personal alarms for the elderly?

Imagine a personal alarm as a form of self defence. Kiwis have relied on personal alarms for decades because they’re a proven method of minimising dangerous threats and saving lives.

Personal alarms are a sensible precaution, to invest in the safety of your elderly loved ones, even if they never get used. ADT’s minimalist wearable personal alarms ensure that your loved ones always have access to help without the device being a burdensome eyesore.

Is a personal alarm system difficult to install?

Not at all. ADT will conduct a free home assessment before you get your alarm, and our expert installation team will set it up after you sign up. ADT’s personal alarm system also comes with an easy-to-follow instruction guide.

Are personal alarms just for the elderly?

No, ADT’s personal alarms can be used to provide peace of mind and independence for any loved one whether they are elderly, live with a medical condition or disability.

Contact us to discuss your needs so we can help you find the right solution.

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How much does a medical alarm cost?

The cost of a personal alarm will vary. Factors to consider include the type of alarm you want to use and a unique user's needs. Contact ADT to get a quote. Personal safety is worth the cost.


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Complete this form and one of our trained security advisers will be in contact to help create the right solution for you and your loved ones.

Or phone us

0800 111 238

+64 9 580 9700 (outside New Zealand)

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