ADT NevaAlone

With ADT's NevaAlone personal alarm solutions, assurance and dedicated support are always within easy reach. Your loved ones can embrace an autonomous and enriched lifestyle under the ever-watchful eye of our 24/7 discreet supervision.

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Tailored medical alarm solutions

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Care at home

Home is your sanctuary, the place where security and comfort reign supreme. Roam freely or relax within its walls, comforted by the knowledge that help is always at your side. Cherish autonomy and self-sufficiency for the NevaAlone solution, which ensures you're always in caring hands.

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Care anywhere

Relish in the freedom to engage with your community, carrying with you the serenity of knowing you're protected. For those residing in a care facility, nursing home, or retirement village, the NevaAlone solution affords you the autonomy to partake in your regular strolls or daily pursuits with confidence and self-reliance.

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Why choose NevaAlone personal alarms?

Our NevaAlone solutions are equipped with immediate emergency support from our expert assistance team, ready to cater to your needs. Whether it's contacting emergency services or designated personal respondents, help is tailored to your situation. Offering a variety of medical alarm configurations, NevaAlone adapts to your requirements. Plus, our service includes complimentary professional installation for an easy start.

NevaAlone product

NevaAlone Benefits

Instant emergency assistance

Emergency assistance from our highly trained NevaAlone Support Team means we are here for you 24 hours a day, 365 days a year.

You choose the help you require:

  • Emergency contacts
  • Ambulance
  • Fire
  • Police
  • Security officer

Free installation & unlimited callouts

  • Free and professional installation.
  • Patrol call outs (unlimited) to your premises if you feel unsafe.
  • Your emergency contacts will receive an instant call or text in the event of an emergency. If in the event we dispatch an ambulance, we will pay for the call-out.*

*Terms and conditions apply

Complete customisation

You choose the help you require, whether it's an ambulance, police, a security officer or your emergency contacts.

Choose from a range of different medical alarm options to suit your needs - plus, there is a free trial for 14 days*.

*Terms and conditions apply.

ADT Forever

If you are an existing ADT customer, funded through work and income and have celebrated your 95th birthday, ADT will provide the medical service free of charge to you until the service is cancelled with ADT.

To qualify, you would have had to be with ADT on a funded medical alarm service for 12 months prior to your 95th birthday. Free Trial – 14 days*

For every new customer who signs up with ADT for a medical alarm that is funded through Work and Income, ADT will donate $1 to The Selwyn Foundation. To learn more about the foundation, click here.

Safety boxes for keys

We recommend installing a tamper-proof box to enable you to leave a spare key outside. This means help can reach you even if you can’t open the door. ADT can provide you with one at no charge if required.

professional team
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How does the NevaAlone alarm work?

Immediate help at the push of a button.

Medical Alarm Funding

ADT is a Ministry of Social Development (MSD) accredited and Work and Income New Zealand (WINZ) approved provider for medical alarms in New Zealand. You may qualify for Government funding for our AT-Home or Anywhere service offerings through the Disability Allowance.

To learn more, give us a call on 0800 111 238, or complete the form below.

Get in touch
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Be a caregiver

Getting Started

Below is a brief overview of how to submit a referral for ADT NevaAlone through MyHealthLink portal:

  1. Go to MyHealthLink by clicking here. Login using your username and password.
  2. Simply search for ADT NevaAlone in the CareSelect search bar
  3. Select Compose Referral


You can also submit a referral for ADT NevaAlone through My Practice, MedTech-32 or Medtech Evolution:

  1. Login using your username and password
  2. Go to the Healthlink Forms Option
  3. Simply search for ADT or NevaAlone in the CareSelect search bar
  4. Select Compose Referral


For all queries, contact HealthLink customer support line:

Monday to Friday (except public holidays) 8am-6pm

Phone: 0800 288 887


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Have more questions?

Visit our Resource Centre

How do ADT personal alarms work?

NevaAlone Personal Alarm is easy to use. The user can press the personal help button on a base unit or mobile pendant to send an emergency alert to ADT.

Fall detection pendants can automatically send an alert if a fall occurs. ADT's trained professionals will then respond via a two-way voice feature to see what help is needed.

In the event of an alert, we will reach out to you across the two-way voice communicator on the pendant. If we do not receive a response, then our monitoring professionals will call the primary number we have on file to attempt to make contact a second time. If we still do not receive a response, then we will verify the location and follow the emergency dispatch instructions.

What is fall detection and how does it work?

Fall Detection is a personal alarm feature that can send an alert to ADT's trained monitoring professionals in the event of a fall, even if the help button has not been pushed. If able, users should always push their help button when they need assistance.

Currently, fall detection is only available with some pendants. Our wristwatch pendant does not have fall detection as it would increase the potential of false alarms due to how much the average person moves their arms daily.

*Fall detection pendants do not detect 100% of falls.

What is the lockbox?

The Lockbox is a container that keeps a door key easily accessible for emergency services to gain access in the event of an emergency. The lockbox combination is specific to each customer.

Can I wear my pendants in the shower?

ADT’s pendants are designed to be worn in the shower. They are IP67 rated, waterproof. We strongly recommend that you wear your pendants in the shower.

I have a pacemaker or defibrillator; will that have an impact on my medical alarm?

All our Mobile (Anywhere) GPS Pendants cannot be worn around the neck. However, the pendant can be worn on a split ring to a belt clip or keys.

At all times, the Mobile (Anywhere) GPS Pendants must be at least 15cm away from the pacemaker or implanted electronic device. Also, do not charge your Mobile (Anywhere) GPS Pendants near yourself and maintain at least a 15 cm distance from the charger.

How does cellular coverage work for Anywhere Mobile GPS Pendants?

All our Mobile (Anywhere) GPS Pendants require access to a 4G cellular network to communicate and the availability of GPS satellites to determine their location.

Certain atmospheric conditions, radio interference, buildings, or other forms of interference can delay or prevent our Mobile (Anywhere) GPS Pendants from working. Your location information may not be available if the GPS satellites are unavailable.

Get a free quote

Or phone us

0800 111 238

+64 9 580 9700 (outside New Zealand)

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