The Legal Stuff

For Morepork customers who have bought their kit prior to 18 November 2016 there are no early exit fees for cancelling your Morepork plan. However, any outstanding deferred payments for your Starter kit will be payable upon cancellation.

Customers signing up to a Morepork plan after 18 November 2016 and received their Security Starter Kit at no cost providing they continue their monthly Morepork plan for a minimum of 12 months. If your Morepork plan is cancelled before your 12 months term has ended, an early exit fee applies (The exit fee calculated in accordance with clause 1.1(a)). Customers signing up after 18 March 2020, if your Morepork plan is cancelled before your 36 months term has ended, an early exit fee applies (The exit fee calculated in accordance with clause 1.1(b)).

Early Exit Fee Calculations

1. The early exit fee is calculated based on the amount of months remaining of your 12 month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12 month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
2. The Exit Fee is calculated using the following formula: A = B – {(B/C) x D} Where:
   A = Exit Fee.
   B = ADT’s Subscriber Acquisition Cost (SAC) being a variable cost calculated by ADT based on the terms of this Agreement and consists of selling, marketing and, where applicable, installation costs.
   C = The number of calendar months in the Initial Term.
   D = The number of calendar months which have lapsed in the Initial Term.

• Get the first 3 months free of your Morepork self-monitoring plan subscription when you subscribe to a Morepork plan for 12 months.
• Three months free offer applies to your first three months’ Morepork self-monitoring plan charges and is available from 20 October 2017 until the 28 February 2018 to new customers signing up to a Morepork self-monitoring plan.
• Offer includes free Security Starter Kit (worth $498)
• $5.00 delivery fee applies.
• Your 3 months free will be applied to your account as $0 charge for month 1-3, and ongoing monthly $39.95 charges apply on month 4.
• Offer ends 28 February 2018.
• Only Morepork self-monitoring plan is included in the offer, if you subscribe to Professional Response plan, an additional charge of $20 per month applies from month 1.
• 12 month Morepork plan commitment and early exit fees apply.
• Morepork Customer Terms apply – Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
• This offer is not available with any other offers.
• Offer can only be applied once.
• Offer not available to Morepork resubscriptions.

Ever worry about losing your phone? Does someone then have control over your home? Morepork has added security measures to make sure your home remains secure.

Touch ID and passcode access
This feature requires you to use Touch ID or a passcode every time you access the Morepork app

1. Open the Morepork app and tap the three lines on the top left to access the menu.
2. Tap ‘Settings’ then ‘Touch ID & Passcode’. Note ­if your device doesn’t support Touch ID, this option will not work.
3. Press the toggle button beside ‘Passcode Access’.
4. Enter a passcode, and re­enter it to confirm.
5. Once this is done, toggle the button beside ‘Touch ID’ to enable.

Note: Your device will need to support Touch ID to use this feature. You will also need to make sure you’ve set Touch ID up on your device, before you can set it up with Morepork.

Disabling automatic logins
If you do lose your device, for extra security, you can disable automatic logins via the web portal.

To do this:

1. Visit morepork.nz/portal and login using the details you set up at purchase
2. Click the ‘Mobile’ tab and the ‘Lost Device’ sub tab
3. Select the login you want to disable, and click ‘Submit’. This will disable automatic login on any devices the login is used.

What do I need before I buy?

You need to be an existing Morepork customer, with a Morepork subscription and control panel to utilise any Morepork hardware, including second-hand components.

The same terms and conditions apply to buying second-hand Morepork hardware as buying Works with Morepork products:

As the buyer, it is your responsibility to check the hardware is in good working order. Any issues will need to be taken up with the seller directly. While the Morepork Support Team can help you pair your hardware to your control panel, we do not provide a guarantee or warranty on hardware not purchased directly from us (or from our authorised retailers) as new.

Morepork is not liable in any way for hardware not purchased directly from Morepork (or from our authorised retailers) as new.

If you are buying a Morepork image sensor or video camera and the seller still has an active Morepork subscription, it is your responsibility to make sure they remove the device from their account first. No other add-ons need to be removed from an account prior to sale.

What can I sell?

You may choose to resell Morepork hardware you have purchased from us for your own personal use to another person when you no longer need it, except for your control panel. So, you can sell add-ons such as video cameras, door & window sensors, image sensors and smoke alarms. However, any such use of those second-hand components is not covered by the Morepork Warranty, we are not responsible for it and specific terms apply – see Customer Terms – Third Party Products.

We cannot permit the resale of your control panel because it is linked to you as an individual and we’re unable to reset it to someone else. This means giving your panel to someone else could compromise the security protocols that protect both you and the buyer. For this reason, we do not support control panels that are resold and we will not connect them to the Morepork service.

Before you sell:

If you wish to sell a Morepork image sensor or video camera, it is your responsibility to remove it from your account first.

To delete an image sensor, see here.
To delete a video camera, see here.

No other add-ons need to be removed from your account prior to sale.

You should also let the buyer know that second-hand hardware is not covered by the Morepork warranty and that any issue with that hardware will need to be resolved directly with you. For more information see our Customer Terms.

Alarm.com is Alarm.com Incorporated, the third party supplier in the USA who we engage to provide Morepork customers with the cloud, web portal and mobile app components of the Morepork service and who supplies us the video cameras used in connection with the Services.

The Alarm.com Infrastructure consists of various web application servers, application servers, database servers, file servers, signal dialers, management servers and various security/storage/network devices. The web application servers reside in a DMZ network, which is segmented by a firewall from all other networks. It permits inbound web (HTTPS) traffic to the load balancer, which distributes traffic to each of the web application servers. The application servers establish connections to the database servers and other backend servers, which are on an internal network, also firewalled from all other network segments. The order-processing server connects to Alarm.com’s hosted financial system and in the case of credit card based payment, to an external payment processing system over SSL/TLS. Virtual firewalls are also used to restrict and filter network traffic between network segments.

For credit card payment, the order processing server connects to an external payment processing system over SSL/TLS and is encrypted with AES 256 with SHA1. Virtual firewalls are also used to restrict and filter network traffic between network segments. Connections between end users and Alarm.com utilize AES 128 SHA. Alarm.com follows PCI guidelines and disables non-secure ciphers.

Alarm.com customer data is not stored on removable media. Removable media containing data is encrypted with AES-256 encryption and clearly marked to indicate that it contains sensitive data.

Note: under no circumstances is data extracted from the production environment unless required by law.

Alarm.com has built dedicated VPN connections to each carrier to support two-way communication to all devices. All communication to end users is through HTTPS and relies on SMTP for notification in real-time. Video cameras use FTP to upload video clips over VPN to Alarm.com’s data center.

All access to the production environment is via remote access. Administrators requiring access to the Alarm.com Data Center environment shall connect using Virtual Private Network (VPN) or web VPN, and VPN devices shall authenticate customers before access to the network is allowed. Encrypted protocols and algorithms with at least 128-bit (or equivalent) encryption shall be used for VPN connections to the Alarm.com Data Center environment.

Alarm.com may be contacted at the following: info@alarm.com or Alarm.com Incorporated – Privacy, 8150 Leesburg Pike, Suite #1400, Vienna, VA 22182, USA +1 (877) 389-4033

Morepork and its qualified staff all have relevant PSPLA (Private Security Personnel Licensing Authority) licences to operate as a security company in NZ.

To find out more about the PSPLA Authority click here.

No one at Morepork has access to your photos or videos. Only those you choose to give access to with login settings will be able to view photos and videos. If you give someone else access to your Morepork you can still choose to restrict their access to photos and videos by going to the ‘Profile’ tab and choosing ‘Manage Logins’ on the web portal.

If you’ve chosen the Professional Response Plan, you can allow the Professional Response Team access to your photos and videos (see here for details). They will only have access during alarm events and for up to an hour after, and only if you’ve give your express permission.

Our safety tips:

1. Morepork will never ask you for your password, do not give this to anyone. Do not share your credentials with anyone.
2. When you grant access to other users or logins of your Morepork ensure that you do not use the same password or login details. This includes not using a structure convention to create users or logins (IE: MyUser1, MyUser2, Etc).
3. Actively manage the list of users or logins that have access to your Morepork. Remove people that no longer need access and ensure that remaining users or logins have appropriate access rights. You are responsible for their use of your Morepork. Choose people you trust and provide them with the Safety Tips, Terms and Etiquette Guide.
4. We recommend you do not place your control panel where it can be seen from the exterior of your home.
5. Do not use any credentials or passwords that you have used elsewhere, make sure these are unique to your Morepork.
6. If you don’t need to store videos and photos, then it’s best to delete them. This makes the system easier to navigate and helps protect against anyone else accessing these images.
7. Use WPA2 encryption on your modem to help keep your broadband network secure.
8. Remember to log out after each use of the Morepork Website and Morepork Web Portal. If you want to remain signed in to the Morepork app, make sure you use passcode protection in case you phone gets in the wrong hands.

1. By participating in any competition or giveaway advertised by Morepork on its Facebook page and/or other Social Media channels (the “Competition”), you confirm that you accept and agree to these competition terms.
2. The Promoter of the Competition is Digilife New Zealand Trading Limited (“Morepork”). The Competition is in no way sponsored, endorsed or administered by, or associated with Facebook and/or other Social Media channels. You completely release Facebook and/or other Social Media channels from any and all liability associated with this Competition.
3. Unless otherwise stated, the Competition is only open to valid Morepork customers. If the Competition is limited to a specific customer segment this will be specified in the Competition Facebook post and/or other Social Media channel. All Competitions are open to New Zealand residents only and are not open to employees of Morepork, its agents, contractors, consultants, or their families (including de facto spouses) or to other persons assisting with the Competition.
4. Entrants must follow the instructions on the Competition Facebook post and/or other Social Media channel to enter this competition.
5. The Competition entry closing and opening dates will be specified on the Competition Facebook post and/or other Social Media channel.
6. Morepork is not responsible or liable for any late, lost or misdirected entries or for any problems or technical malfunction which may result in delay or failure to enter you into the draw.
7. All entries to this Competition become the property of Morepork and will not be returned to the entrants.
8. The winner(s) will be drawn as specified by the Facebook Competition post and/or other Social Media channel. The prize winner(s) will receive the prize that is advertised on either the Facebook Competition post, the Facebook Competition photo and/or other Social Media channel. Morepork accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize (including any travel related costs where relevant and unless otherwise specified in the Facebook Competition post and/or other Social Media channel).
9. Morepork will endeavour to notify each of the prize winners by Facebook private message, email, text or phone. However, if the winner cannot be reached within three working days, we may redraw a new prize winner without liability to any person. Morepork reserves the right to contact the selected winners by other means.
10. Prizes cannot be transferred or exchanged or redeemed for cash. Morepork takes no responsibility for entries or prizes that are lost or destroyed.
11. The winner acknowledges that redemption of some prizes may require the winner to be at least 18 years of age or have parental/ guardian consent. We will let you know on our Facebook Competition post and/or other Social Media channel.
12. The decisions of Morepork on all matters relating to this Competition are final and no correspondence will be entered into. Morepork reserves the right to verify the validity of an entry or a winner’s right to redeem the prize in accordance with these terms and conditions. Morepork reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.
13. To the extent permitted by law, Morepork excludes any liability it may have to you arising directly or indirectly out of or in connection with this Competition.
14. Any personal information collected as part of this Competition will be held by Spark in accordance with its privacy policy. You have the right to access, update and correct such information.
15. Entering the competition constitutes a winner’s consent to be photographed and/or interviewed by Morepork and other interested media outlets and to use his or her name, city/town of residence, competition entry for Competition or publicity purposes without compensation. This includes Moreporks website, direct and social media channels and PR.

• Get the first 3 months free of your Morepork self-monitoring plan subscription when you subscribe to a Morepork plan for 12 months.
• Monthly self-monitoring subscription at $19.95 (usually $39.95) per month, for a minimum of 12 months.
• Offer includes free Security Starter Kit (worth $498)
• $5.00 delivery fee applies.
• Your 3 months free will be applied to your account as $0 charge for month 1-3, and ongoing monthly $19.95 charges apply on month 4.
• Offer starts 4pm NZ time Thursday 23 November 2017 and end 4pm NZ time Monday 27 November 2017.
• Only Morepork self-monitoring plan is included in the offer, if you subscribe to Professional Response plan, an additional charge of $20 per month applies from month 1.
• 12 month Morepork plan commitment and early exit fees apply.
• Morepork Customer Terms apply – Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
• This offer is not available with any other offers.
• Offer available to new Morepork customers only.
• Offer not available to Morepork resubscriptions.
• Morepork reserves the right to increase the Self-monitoring monthly subscription after 12 months.
• Offer does not apply to Morepork Video

• By participating in this Competition (the summer sign up and win) you confirm that you accept and agree to these Competition Terms.
• By entering your email you agree to receive Morepork promotions and information from time to time. You may unsubscribe at anytime.
• The Promoter of this Competition is “Morepork”, a subsidiary of Spark New Zealand Trading Limited.
• This Competition is only open to people who do not have a Morepork subscription; New Zealand residents 18 years and above and is not open to employees of Morepork, its agents, contractors, consultants, or their families (including de facto spouses) or to other persons assisting with this Competition.
• This Competition commences on 11/12/2017 and ends at 11.00 pm on 12/01/2018.
• Entrants must fill in all of the fields in the entry form and give permission to Morepork to subscribe them to their email list so they can be sent regular promotions and offers.
• All valid entries received by 11.00 pm on 12/01/2018 will go into the draw. There is one prize of a Morepork Security Starter Kit and a 12 months free self-monitoring subscription. Only one entry per person is permitted.
• Winners will be drawn at random and notified either in person or by phone and/or email between 15/01/2018 to 19/01/2018.
• Morepork is not responsible or liable for any late, lost or misdirected entries or for any problems or technical malfunction which may result in delay or failure to enter you into the draw.
• All entries to this Competition become the property of Morepork and will not be returned to the entrants.
• The prize winner will receive a Security Starter Kit and a 12 months free self-monitoring subscription (the “prize”). Morepork accepts no responsibility or liability for any prize winner’s enjoyment of any prize or any other costs and expenses that may be incurred by the prize winner relating to the prize or the winner’s enjoyment of that prize.
• Morepork will endeavour to notify the selected winner by text, phone or email and deliver prizes by courier, but reserves the right to notify selected winner and deliver prize by other means.
• Morepork will make reasonable attempts to contact the winner, but if the winner is not able to be contacted or is unable to redeem the prize in accordance with the terms and conditions within 15/01/2018 to 19/01/2018 from the first contact attempt; the prize will be redrawn in his or her place without liability to any person.
• Prizes cannot be transferred or exchanged or redeemed for cash. Morepork takes no responsibility for entries or prizes that are lost or destroyed.
• Accepting a prize constitutes the winner’s consent to Morepork to using their name, city/town of residence, competition entry and/or photographs for Competition or publicity purposes without compensation.
• The decisions of Morepork on all matters relating to this Competition are final and no correspondence will be entered into. Morepork reserves the right to verify the validity of an entry or a winner’s right to redeem the prize in accordance with these terms and conditions. Morepork reserves the right to amend the prizes offered and these terms and conditions and in its absolute discretion cancel the competition at any time and without prior notice.
• To the extent permitted by law, Morepork excludes any liability it may have to you arising directly or indirectly out of or in connection with this Competition.
• Any personal information collected as part of this Competition will be held by Morepork in accordance with its privacy policy. You have the right to access, update and correct such information.
• This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.
• By engaging in this Competition, you understand and agree that you are providing your information to Morepork and not to Facebook, and that Facebook is in no way responsible or liable to you for anything arising directly or indirectly out of, or in connection with, your involvement with this Competition.

• Get the first 6 months free of your Morepork self-monitoring plan subscription when you subscribe to a Morepork plan for 12 months.
• To obtain the offer use the promo code ‘SALE17’ in the Promo code field at the checkout.
• Six months free offer applies to your first six months’ Morepork self-monitoring plan charges and is available from 22 December 2017 until the 29 December 2017 to new customers signing up to a Morepork self-monitoring plan.
• Offer includes free Security Starter Kit (worth $498)
• $5.00 delivery fee applies.
• Your 6 months free will be applied to your account as $0 charge for month 1-6, and ongoing monthly $39.95 charges apply on month 7.
• Offer ends 29 December 2017.
• Only Morepork self-monitoring plan is included in the offer, if you subscribe to Professional Response plan, an additional charge of $20 per month applies from month 1.
• 12 month Morepork plan commitment and early exit fees apply.
• Morepork Customer Terms apply – Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
• This offer is not available with any other offers.
• Offer can only be applied once.
• Offer not available to Morepork resubscriptions.

For all NEW customers, unfortunately this deal has ended as of the 29th of April 2019 and we are no longer accepting new sign ups for this deal.

Existing AMI / Morepork customers please refer to the below Terms and Conditions
General offer terms for all customers:

1. The AMI + Morepork Offer is conducted by AMI, a business division of IAG New Zealand Limited (‘AMI’) and Digilife Limited (‘Morepork’).
2. Offer eligibility depends on whether you are a new or existing AMI and/or Morepork customer. Eligibility criteria and offer entitlements are set out in the Special Terms for each customer type below. “AMI + Morepork Offer” for the purposes of these terms shall refer to all customer types collectively.
3. AMI insurance policies are underwritten by IAG New Zealand Limited. The availability of any new AMI insurance cover is subject to the acceptance and approval of a completed application.
4. Additional services available to customers who take up the AMI + Morepork Offer:
   • Professional response is available at an additional $20 per month – see here for details.
5. Limited volumes apply. AMI + Morepork Offer is available to the first 1000 eligible customers.
6. AMI + Morepork Offer commences on 4 September 2017 and is available for a limited time, being the earlier of 28 February 2019 or 1000 customers subscribed.
7. Morepork Customer Terms and Privacy Policy applies – Morepork Terms & Conditions and Privacy Policy.
8. If you cease to be an eligible AMI House Insurance customer you will no longer be eligible for the monthly subscription discount of $10.
9. From time to time, AMI may make other special offers available to you, including those who are also Morepork customers. Any such AMI offers are between you and AMI, and are not provided by Morepork or within Morepork’s responsibility or control. To find out more about AMI offers see ami.co.nz/morepork.
10. AMI will give each customer who takes up the AMI + Morepork Offer a discount of $250 off their AMI Contents insurance burglary claim excess during the customer’s initial 12 month Morepork term provided that:
    1. AMI has accepted the customers AMI Contents claim;
    2. The burglary took place at a home insured by AMI;
    3. The Morepork system was in operation at the AMI insured home at the time of the burglary; and
    4. The customer had push notifications activated on their mobile phone.
11. AMI and Morepork reserve the right to terminate or amend any aspect of this AMI + Morepork Offer without notice at any time.
12. AMI and Morepork and each of their related bodies corporate will not be liable for any loss, damage or injury suffered or sustained (including but not limited to direct or consequential loss or loss arising from negligence) arising directly or indirectly, out of, or in connection with the AMI + Morepork Offer.
13. You agree to be contacted further to provide feedback in relation to the AMI + Morepork offer, but may withdraw this consent at anytime by contacting AMI.

AMI + Morepork special offer terms and entitlements are split into 5 customer types.

1. A) Special Terms – Customer who is new to AMI House Insurance and new to Morepork
2. B) Special Terms – Customer who is new to AMI House Insurance, but an existing Morepork customer
3. C) Special Terms – Customer who is an existing AMI House Insurance customer and an existing Morepork customer
4. D) Special Terms – Customer who is new to Morepork, but an existing AMI House Insurance customer
5. E) Special Terms – Customer who is new to AMI House Insurance and an existing Morepork customer, but wants to buy an additional Morepork subscription

1. A) Special Terms – Customer who is new to AMI House Insurance and new to Morepork
2. As at 4th September 2017 , if you are a new AMI House Insurance Policy customer and a new Morepork customer who wants to take on a 12 month Morepork plan subscription at your AMI insured address, you will be eligible for the following special offer:

• One standard Morepork Security Starter Kit;
• one additional Morepork smart smoke alarm;
• the first 6 months (month 1-6) of your associated Morepork Self-Monitoring plan subscription free (saving $239);
• month 7-12 of the minimum 12 month subscription will be charged at $29.95, i.e. a discount of $10 per month off the then current monthly RRP., Early exit fees apply (see below for detail); and
• after your first 12 months of your subscription under the AMI + Morepork Offer, for as long as you keep your House Insurance with AMI you are eligible for the ongoing discount of $10 off the then current monthly RRP of your Morepork Self-Monitoring plan monthly subscription charges, i.e. at $29.95.

1. To get the offer outlined in (1), you must:

• contact AMI on 0800 100 200 who will confirm whether you are eligible for the offer or
• have provided details to AMI staff in an AMI store;
• have received an email from either AMI or Morepork with a link to the AMI + Morepork Offer sign-up form;
• complete the AMI + Morepork Offer sign up form;
• complete credit/debit card details, security details to set up your Morepork account and enable payments any additional services, hardware or Morepork costs e.g. Early Exit Fee, additional hardware;
• agree to the AMI + Morepork Offer Terms, and the Morepork Customer Terms and Conditions and Morepork Privacy Terms;
• agree that we can share your aggregated, non-personally identifiable information with IAG. This means information that has been converted to a form that cannot be used to identify you, and combined with data from other customers that has been de-identified in the same way. For example, aggregated, non-personally identifiable information may show that X% of customers armed their Morepork in January but only Y% in February. Failure to agree to these terms will mean you do not receive any of these offers or access to the service; and
• agree to a 12 month Morepork plan commitment and that an early exit fee will apply if your associated Morepork plan is cancelled for any reason prior to the end of your 12 month commitment. For this AMI + Morepork Offer the Early Exit Fee will be calculated at $40 per remaining month of your 12 month commitment, capped at a maximum of $240. For more information on early exit fees, see Morepork Terms & Conditions.

1. B) Special Terms -Customer who is new to AMI House Insurance, but an existing Morepork customer

1. As at 4th September 2017 , if you are a new AMI House Insurance Policy customer and an existing Morepork customer, you will be eligible for the following special offer:
   • One additional Morepork smart smoke alarm; and
   • for as long as you keep your House Insurance with AMI at your insured address you are eligible for a discount of $10 off the then current monthly RRP of your Morepork Self-Monitoring plan monthly subscription charges.
2. To redeem this offer customers must:
   • contact Morepork with your AMI customer number and consent to Morepork contacting AMI to check that you have an eligible House insurance policy; and
   • agree that we can share your aggregated, non-personally identifiable information with IAG. This means information that has been converted to a form that cannot be used to identify you, and combined with data from other customers that has been de-identified in the same way. For example, aggregated, non-personally identifiable information may show that X% of customers armed their Morepork in January but only Y% in February. This agreement is made by agreeing to these terms when you log in to the Morepork portal after sign up. Failure to agree to these terms will mean you do not receive any of these offers or access to the service.

1. C) Special Terms – Customer who is an existing AMI House Insurance customer and an existing Morepork customer
2. As at 4th September 2017 , if you are an existing AMI House Insurance customer and an existing Morepork subscriber at your AMI insured address, you will be eligible for the following special offer:
   • One additional Morepork smart smoke alarm;
   • for as long as you keep your House Insurance at your insured address with AMI you are eligible to a discount of $10 off the then current monthly RRP of your Morepork Self-Monitoring plan monthly subscription charges.
3. To redeem this offer customers must:
   • contact Morepork with their AMI customer number and consent to Morepork contacting AMI to check that you have an eligible House insurance policy; and
   • agree that we can share your aggregated, non-personally identifiable information with IAG. This means information that has been converted to a form that cannot be used to identify you, and combined with data from other customers that has been de-identified in the same way. For example, aggregated, non-personally identifiable information may show that X% of customers armed their Morepork in January but only Y% in February. This agreement is made by agreeing to these terms when you log in to the Morepork portal after sign up. Failure to agree to these terms will mean you do not receive any of these offers or access to the service.

1. D) Special Terms – Customer who is new to Morepork, but an existing AMI House Insurance customer
2. As at 4th September 2017 , if you are an existing AMI House Insurance customers, but a new Morepork customer who wants to take on a Morepork subscription at your AMI insured address, you will be eligible for the following special offer:
   • One standard Morepork Security Starter Kit;
   • one additional Morepork smart smoke alarm;
   • the first 6 months (month 1-6) of your associated Morepork Self-Monitoring plan subscription free (saving $239);
   • month 7-12 of the minimum 12 month subscription will be charged at $29.95, i.e. a discount of $10 per month off the then current monthly RRP., Early exit fees apply (see below for detail); and
   • after your first 12 months of your subscription under the AMI + Morepork Offer, for as long as you keep your House Insurance with AMI you are eligible for the ongoing discount of $10 off the then current monthly RRP of your Morepork Self-Monitoring plan monthly subscription charges, i.e. at $29.95.
3. To get the offer outlined in (1), you must:

• contact AMI on 0800 100 200 who will confirm whether you are eligible for the offer or
• have provided details to AMI staff in an AMI store;
• have received an email from either AMI or Morepork with a link to the AMI + Morepork Offer sign-up form;
• complete the AMI + Morepork Offer sign up form;
• complete credit/debit card details, security details to set up your Morepork account and enable payments any additional services, hardware or Morepork costs e.g. Early Exit Fee, additional hardware;
• agree to the AMI + Morepork Offer Terms, and the Morepork Customer Terms and Conditions and Morepork Privacy Terms;
• agree that we can share your aggregated, non-personally identifiable information with IAG. This means information that has been converted to a form that cannot be used to identify you, and combined with data from other customers that has been de-identified in the same way. For example, aggregated, non-personally identifiable information may show that X% of customers armed their Morepork in January but only Y% in February. Failure to agree to these terms will mean you do not receive any of these offers or access to the service; and
• agree to a 12 month Morepork plan commitment and that an early exit fee will apply if your associated Morepork plan is cancelled for any reason prior to the end of your 12 month commitment. For this AMI + Morepork Offer the Early Exit Fee will be calculated at $40 per remaining month of your 12 month commitment, capped at a maximum of $240. For more information on early exit fees, see Morepork Terms & Conditions.

1. E) Special Terms – Customer who is new to AMI House Insurance and an existing Morepork customer, but wants to buy an additional Morepork subscription

1. Eligible AMI customers who are existing Morepork customers may take up the offer but must sign up a new (separate) Morepork subscription. The terms of your existing Morepork subscription(s) will remain in place, and the terms and rates of the offer available on their new AMI customer subscription will not apply to your existing subscription(s).
2. Commencing 4th September 2017 , if you are a new customer of AMI House Insurance and an existing Morepork customer, but want to take on a new 12 month Morepork Self-Monitoring plan subscription at your newly AMI insured address, you will be eligible for the following special offer:

• One standard Morepork Security Starter Kit;
• one additional Morepork smart smoke alarm;
• the first 6 months (month 1-6) of your associated Morepork Self-Monitoring plan subscription free (saving $239);
• month 7-12 of the minimum 12 month subscription will be charged at $29.95, i.e. a discount of $10 per month off the then current monthly RRP., Early exit fees apply (see below for detail); and
• after your first 12 months of your subscription under the AMI + Morepork Offer, for as long as you keep your House Insurance with AMI you are eligible for the ongoing discount of $10 off the then current monthly RRP of your Morepork Self-Monitoring plan monthly subscription charges, i.e. at $29.95.

1. To get the offer outlined in (2), you must:

• contact AMI on 0800 100 200 who will confirm whether you are eligible for the offer or
• have provided details to AMI staff in an AMI store;
• have received an email from either AMI or Morepork with a link to the AMI + Morepork Offer sign-up form;
• complete the AMI + Morepork Offer sign up form;
• complete credit/debit card details, security details to set up your Morepork account and enable payments for any additional services, hardware or Morepork costs e.g. Early Exit Fee, additional hardware;
• agree to the AMI + Morepork Offer Terms, and the Morepork Customer Terms and Conditions and Morepork Privacy Terms;
• agree that we can share your aggregated, non-personally identifiable information with IAG. This means information that has been converted to a form that cannot be used to identify you, and combined with data from other customers that has been de-identified in the same way. For example, aggregated, non-personally identifiable information may show that X% of customers armed their Morepork in January but only Y% in February. Failure to agree to these terms will mean you do not receive any of these offers or access to the service; and
• agree to a 12 month Morepork plan commitment and that an early fee will apply if your associated Morepork plan is cancelled for any reason prior to the end of your 12 month commitment. For this offer the Early Exit Fee will be calculated at $40 per remaining month of your 12 month commitment, capped at a maximum of $240. For more information on early exit fees, see Morepork Terms & Conditions

Our Professional Response Team are made up of two companies – ADT Security and First Security.

ADT Security is ADT Security Limited, the owner of Morepork, providing Morepork customers with the professional monitoring component of our Professional Response Plan. ADT Security will monitor your alarm 24/7 and respond to any alarm or non-alarm event with a pre-agreed plan that is tailored to suit you. ADT Security-monitoring centre provides you with Professional Response services which you can take advantage of by purchasing the Morepork Professional Response plan. You can find out more about ADT Security here.

First Security are the third party supplier in New Zealand who we engage to provide Morepork customers with the guard dispatch services of our Professional Response Plan. First Security can attend alarm events and provide a physical response and level of security for those within their coverage area.

First Security can attend alarm events and provide a physical response and level of security for anyone that needs it.

You can find out more about First Security here.

Returns Policy

For customers who subscribed before 17th July 2019 the returns can be made within the first 24 months.

In addition to your rights under the Consumer Guarantees Act 1993, or other New Zealand legislation, if there are defects in the hardware of your Morepork Security Starter Kit or an Add-on (“equipment”) within the first 12 months from the date you purchased it, you can return it to us for a replacement if you comply with this Returns Policy. Your purchase of Morepork becomes effective at the end of your online purchase journey. To be eligible to return the Morepork Security Kit or any Add-on in accordance with this Returns Policy, please follow these steps:

• You will be sent a courier bag in which to return your equipment. The equipment must be returned to Morepork, or our nominated agent, and received at the address we provide within 18 days after you receive the courier bag.
• We will send a replacement for the returned equipment, the replacement may be new or refurbished stock.
• If you do not return the equipment you consider to be defective back to us in accordance with this Returns Policy, or we do not find a defect in the equipment (acting reasonably and in good faith), Morepork may charge you for the retail price of any equipment it has sent you as a replacement.
• Replacement items are not subject to a new 12-month replacement period; the original 12 month timeframe that started when you first purchased the equipment remains.

Change of Mind Policy

In addition to your rights under the Consumer Guarantees Act 1993 or other New Zealand legislation, if you change your mind about purchasing your Morepork Security Starter Kit and/or a Morepork Add-On (‘equipment’) you can cancel your purchase agreement with Morepork for that equipment and receive a refund of the purchase price you paid for it within 7 days from the date our track and trace systems show the equipment was delivered to you, provided you comply with this Change of Mind Policy.

To be eligible to return the Morepork Security Kit or any Add-on in accordance with this Change of Mind Policy, please follow these steps:

• You must contact the Morepork Support Team to arrange the return of your equipment within 7 days of receiving your purchase. Your purchase of Morepork becomes effective at the end of your online purchase journey.
• You will then need to return the equipment to Morepork, or our nominated agent, at your own cost to the address we provide within 7 days after notifying us.
• The original Morepork security sticker must still be intact on the Security Starter Kit packaging and you must return each item in the transit packaging it was delivered to you in, the original Morepork packaging must not be damaged and the equipment must be unused and ‘as new’.

If the Morepork security sticker on the Security Starter Kit has been broken, we may not be able to accept the Security Starter Kit back or apply a refund. (We do not refund shipping fees for original delivery or return.)

Whilst you cannot open the box, you can visit our website to see any of the Morepork equipment.

What to do:
Contact the Morepork Support Team and they will assess your eligibility and troubleshoot any issues.

• Get a free outdoor video camera when you sign up as new customer for Morepork.
• The offer is only available to new customers who buy a Security Starter Kit and signup to a 12 month plan.
• A Security Starter Kit includes. 3x Door and Window sensors, 1x Image Sensor, 1x Indoor Video Camera, 1x Control Panel.
• To obtain the offer use the promo code ‘FREEOUTDOOR18’ in the Promo code field at the checkout.
• $5.00 delivery fee applies for the delivery of Morepork Security Starter Kit with Outdoor Video Camera.
• Offer starts 20th April 2018 and ends earlier of May 25th 2018 or when the first 100 customers only sign up to the offer.
• Morepork Customer Terms apply to this purchase of the Security Starter Kit – see Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
• Professional Installation is recommended for the camera. For camera specifications click here
• You can have up to 4 cameras on your Morepork Security Starter Kit (this includes indoor, outdoor and doorbell video cameras)
• This offer is not available with any other offers.
• Offer available to new Morepork customers only.
• Offer does not apply to Morepork Video or any other product sold by Morepork.
• Only one camera per account will be permitted. No warranties are provided in relation to the quality and workability of the camera.
• This promotion is not available in connection with any Morepork account or accounts that are inactive, expired, terminated, disconnected, suspended or blocked.
• Morepork reserves the right to amend these Terms and/or any aspect of this promotion including at its absolute discretion, withdrawing or cancelling this promotion at any time without prior notice.
• To the extent permitted by law, Morepork excludes any liability it may have to you arising directly or indirectly out of or in connection with this promotion.

• Get a free HD Indoor video camera when you sign up as new customer for Morepork. This promotional offer is only available to new Morepork customers who buy a Security Starter Kit and sign up to a 12 month plan.
• A Security Starter Kit includes. 3x Door and Window sensors, 1x Image Sensor, 1x Indoor Video Camera, 1x Control Panel.
• To obtain the offer, use the promo code ‘FREEHDCAM18’ in the Promo code field at the checkout.
• $5.00 delivery fee applies for the delivery of HD Indoor video camera and Security Starter Kit.
• Offer starts 1st June 2018 and ends earlier of June 30th 2018, or when the first 60 customers sign up to the offer.
• For camera specifications click here.
• This offer is not available with any other offers.
• Offer available to new Morepork customers only.
• Offer does not apply to Morepork Video or any other product sold by Morepork.
• Only one camera per account will be permitted.
• This promotion is not available in connection with any Morepork account or accounts that are inactive, expired, terminated, disconnected, suspended, or blocked.
• Morepork reserves the right to amend these Terms and/or any aspect of this promotion including at its absolute discretion, withdrawing or cancelling this promotion at any time without prior notice.
• To the extent permitted by law, Morepork excludes any liability it may have to you arising directly or indirectly out of or in connection with this promotion.
• Morepork Customer Terms and Conditions apply to the purchase of the Security Starter Kit – see Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.

• Get a Morepork smoke alarm for $89.95 instead of RRP $129.95.
• To obtain the offer use the promo code ‘SMOKEALARM18’ in the Promo code field at the checkout.
• $5.00 delivery fee applies.
• Offer starts 26/03/2018 and ends 30/04/2018.
• Morepork Customer Terms apply – Morepork Terms & Conditions.
• This offer is not available with any other offers.
• Offer available to existing Morepork customers only.
• Offer applies to every smoke alarm in your shopping cart.
• Maximum of 20 smoke alarms can be connected to a Morepork account.

• Sign up to a Security Starter Kit plan on 12 month contract and receive a free Smoke Alarm
• The offer is only available to new customers who buy a Security Starter Kit and signup to a 12 month plan.
• To obtain the offer use the promo code ‘FREESMOKE2018’ in the Promo code field at the checkout.
• $5.00 delivery fee applies.
• Offer starts 26/03/2018 and ends 30/04/2018.
• 12 month Morepork plan commitment and early exit fees apply.
• Morepork Customer Terms apply – Morepork Terms & Conditions.
• The early exit fee is payable if your associated Morepork plan is cancelled for any reason prior to the end of your 12-month commitment.
• Early exit fee becomes payable immediately on the date the plan cancellation becomes effective and will appear on your next monthly Morepork bill.
• The early exit fee is calculated based on the number of months remaining of your 12-month commitment, at $40 per remaining month. For example, if the associated Morepork plan is cancelled after the first 10 months, the early exit fee payable is calculated as $40 x 2 remaining months = $80. The early exit fee is a genuine pre-estimate of the losses Morepork will suffer as a result of your plan being cancelled before the end of the 12-month commitment and covers the associated kit subsidy, kit shipping and delivery costs and associated administrational and customer services costs. Early exit fees are “Charges” in accordance with our Customer Terms.
• This offer is not available with any other offers.
• Offer available to new Morepork customers only.
• Offer not available to Morepork resubscriptions.
• Offer does not apply to Morepork Video

Morepork Video is a video monitoring plan that requires Morepork video devices and a video plan ($9.95 p/m). Morepork is a home automation and home security plan that requires Morepork security starter kit and a self-monitoring plan ($39.95).

To understand the differences, see our comparison table below.

The Morepork app can be used on iOS and Android smartphones and tablets.
Visit your usual Google Play or Apple app store from your device and search ‘Morepork’.

The app is compatible with:

• iPhone and iPad – requires iOS 8.0 or later
• Android phones and tablets – requires OS 4.0.3 or later

If you have a Windows phone, you can download the Alarm.com app from the Microsoft store. You may not get all the functionality the Morepork app offers, but will be able to arm/disarm, peek-in and view video footage.

We do not allow change of ownership for any Morepork accounts, this includes Morepork Video.
This is because your account is linked to you as an individual and we’re unable to reset it for someone else. This means giving your account to someone else could compromise the security protocols that protect both you and the buyer.
If you want to change the email address/username on your account, you can do that by calling our Support Team at 0800 787 238.

However, you can resell your hardware (with the exception of the control panel) to someone who has an existing Morepork subscription. See here for details.