ADT Fire Monitoring

Fire protection systems are often taken for granted. Yet in a real emergency their reliability and effectiveness can be a matter of life and death. So getting the very best automated fire monitoring system for your premises from an experienced and reputable provider is essential.

That’s why you should choose ADT Fire we provide fire monitoring to every type of building and business, from the smallest neighbourhood shop to the largest retail centres, from workshops to warehouses, carparks to large buildings. We are committed to protecting people and property from unexpected fire events providing a high standard of protection from the dangers and costs associated with fires. And as the first certified service provider to Fire and Emergency New Zealand, we have proven expertise and can confidently claim that we offer the best mix of global experience and local protection.

Service Overview

Back to base fire monitoring service 24 hours a day, 7 days a week.

The monitoring device, ADT Fire Alarm Signalling Equipment (ASE) is installed near the Fire Panel and/or Sprinkler Valves. In the event of fire alarm activation, the ASE picks up the fire alarm signal from the Fire Panel/Sprinkler, and within seconds via our monitoring centre it transmits the data to FENZ for the nearest available truck to be dispatched immediately to your site. Simultaneously a message is sent to your nominated service company for a technician to attend, reset and investigate the cause of the activation. If requested ADT will also SMS, email and phone nominated site contacts to inform them of the activity at site.

Traditional Fire monitoring only provides a generic Fire event for the building, but with ADT Fire’s zone and point monitoring we can provide the exact detector and associated text of an activation, provided your site has a modern analogue addressable Fire Panel. This is a hugely important tool for building owners and managers of large complexes where there a local detectors that require resetting, or out of control false alarm charges.

To ensure the ASE is in communication mode at all times multiple communication paths are available to provide network redundancy. Be it a dual radio connection to multiple cellular providers at once, or a back-up PSTN connection. The cellular connection transmits a poll message every 9 minutes to let our monitoring team know that your site is protected 24/7. We also keep a close eye to ensure there is mains power present and the back-up battery is in good condition with a daily load test to ensure it will with-stand a power outage. Should any of these fail the ASE flags the fault to our Monitoring Centre where contact is made with the nominated contact(s) and or service company to rectify the fault.


Alarm Signalling Equipment (ASE) and antenna are supplied by ADT Security and the title of the ASE and the antenna at all times remain with ADT.

During installation, if a customer’s power supply or batteries are found to be insufficient, we can install a power supply and/or batteries. As regular tests are carried out automatically by the ASE a service call is required only in cases of:

  • ASE experiencing complete loss of communication
  • ASE showing fire alarm system fault for sprinkler connection
  • In case of PSTN fail, after the telecommunications provider has investigated and found PSTN is not faulty
  • By customers request

In these cases we will send a qualified technician to investigate the faults, and repair/replace the ASE. The standard service call fees are applicable if the faults were caused by factors outside our control, such as vandal; storms/water damage; or damage caused by the customer or a third party such as Fire Brigade or other Service Contractors.