ADT FindU App
Learn all about the use of ADT's FindU app and how to solve any technical issues along the way, provided through FAQs and user guides.
FAQs
Do you still have questions?
Where do I get the app?
You can download from the Apple or Google Apps stores – search for ‘Damstra The App’.
You should have been provided an ADT FindU User Guide from your organisation detailing the download and log in processes. Contact your administrator if you have not received one of these, alternatively you can find them on our website.
AU https://www.adtsecurity.com.au/resource-centre/adt-findu/app/
NZ https://www.adtsecurity.co.nz/resource-centre/adt-findu/
Is my device/phone able to support the App?
The device* needs to be either an Apple or Android smartphone running the latest/later version operating systems.
Please click on the link for your device to verify the latest version
- Apple IPhone (IOS) https://support.apple.com/en-nz/guide/iphone/iphe3fa5df43/ios
- Android (Android OS) https://endoflife.date/android
*Note even though older devices may support later OS they may not have all the sensors and hardware to support the latest App features.
I can’t see the app in the app store?
Recheck your device type and operating system (non-compliant devices may be hidden because of the operating system version of your device)
When I install the app, it asks me to Allow Locations services?
Location tracking is part of the workday requirements to help keep you safe.
Tracking It is only active when you are in a FindU session. Close your session at the end of the workday.
I did not get, or, have lost my token. How can I log into the App?
Contact your administrator who can send you another token – note Tokens can be used for up to 30 days form when they are generated.
How do I log into the app as a Worker/app user?
You can log in using your Last Name and a Token (code) which will be provided by your administrator.
If you have an admin role you can also log into the app using your Platform details (Email/Password).
How do I log into the app as an admin user?
You can log in using your Last Name and a Token (code) or you can also log into the app using your Platform details (Email/Password).
I didn’t receive the Token to my phone – even when sent multiple times
If you have a Samsung phone, it is possible to block numbers. Check in your setting for Blocked Numbers and, if found, remove the block for 5900.
The app seems to have a problem?
The app is updated regularly, make sure you are on the latest version from your app store.
Note: You can automate this using the device settings on your phone.
When first starting a session, the session does not start and gives me a ‘coverage’ message such as check your Internet Connection?
You might be out of cellular coverage or in a low coverage area. In low coverage areas it may take a minute or two to secure your location.
Check that your Location services have been activated in Settings on your device.
Will the App use up my battery life?
FindU does not significantly impact your mobiles battery life.
Will the app use up my data allowance?
FindU does not significantly impact your mobiles data plan, however this is usage dependent and maybe impacted if you are regularly downloading files.
How is my information used?
This depends on the specific requirements of your organisation. Please speak to your organisation’s administrator user for more information.
Who has access to my information?
This depends on the specific setup of your organisation by your administrator users. Please speak to your organisation’s administrator user for more information.
In the ‘Nearby Workers’ list view I can see other members in my team?
The app only displays members in your team and if they are logged into a The App session.
How do I know if the App is location tracking
On the home screen you will see a small labelled “Location recording off” or “Location recording ON”.
How often should I start a new session?
This depends on the specific requirements of your organisation. Please speak to your organisation’s administrator user for more information.
When do I end my session?
This depends on the specific requirements of your organisation. Please speak to your organisation’s administrator user for more information.
The Alert button on my phone is greyed out?
Please contact your organisation’s administrator or support desk. This is usually due to a setting on the Platform.
The profile being used has ‘raise Alert’ function disabled in Profile setting.
There is no designated ‘Default Profile’ (designated as a grey rounded icon) which is used to raise an alert when a user is not in a session.
How do I delete my Notifications (Messages) from the App?
In Notifications, Tap ‘Edit’ then select individual or All Notifications>Tap “Delete”
I missed a scheduled Check-in but did not receive follow up from the Monitoring service?
The Monitoring Service is only activated by the following critical alerts:
- FindU – Distress/Duress Alert (Manual activation or Shake to Alert)
- FindU Drive – Collision Detected
- FindU Drive – Collision Confirmed
- Missed Check-ins can be monitored by your organisation and Notifications sent to key managers if configured
What happens if I lose GPS coverage when I’m in a session?
The mobile device’s session will continue to run and all pre-set check-ins will still be requested, however the location recording will show as ‘Off’. Check-ins and Alerts will still be actioned as normal however GPS location data will not be available to the Solo service for any session activities or events that took place during the GPS coverage outage.
The app has tracking features how are these used?
Location tracking is a safety mechanism to pinpoint your locations in case of a Missed Check-in or if you raise a Duress Alert / or a vehicle Collision is detected. When your workday is over, close your FindU work session and tracking will be disabled (unless an alert is raised and you need assistance)
Why is having location on important?
- Your organisation has a legal Duty of Care requirement to keep you as safe as reasonably possible while at work.
- Location services are a safety mechanism to pinpoint your locations in case of a Missed Check-in or if you raise a Duress Alert
- Even if out of coverage, your last known location can be determined
- Many people start and end work from home. The check-ins and location services turned on can help with ensuring workers ‘Get-Home-Safely’.
- A powerful safety tool that can provide safety and wellbeing assurance to workers’ families; especially if they are in a moderate/high risk role.
I think my App is broken – what should I do?
- Check you have the latest phone Operating System version.
- Check you have the latest version of the App (from the App Store).
If you are still having issues, contact your administrator or support person.
I changed my phone and have reinstalled the app - how do I get a new token?
Raise a request to your organisation’s administrator or support desk.