Collection of Information
ADT collects the personal information it needs to provide the products and services it offers.
ADT also collects personal information about its customers and suppliers, or employees or officers of its customers and suppliers, so that it can complete business transactions, purchase or deliver products and services, administer accounts, provide customer support and meet regulatory requirements.
ADT may also use this personal information to deliver information about its business and promotional material about its products and services to its customers and suppliers.
Web Site Data Collection Practices
- Indirectly information is collected about any visitor to this site including IP Address, browser type, geographic location and domain name in which the visitor enters the site from.
- Through the web site users are offered the opportunity to receive sales or promotional information. Users must fill in an appropriate lead form and confirm they wish to receive this information. Contact information (e.g., name, mail/email address, telephone and fax number) will be collected.
Use and Disclosure
ADT will generally use and disclose information it holds about an individual for the purpose for which it was collected and for other related purposes for which the individual would reasonably expect it to use the information or to which the individual has agreed. That agreement might be written, verbal or implied from the conduct of the individual.
If ADT engages anyone to do something on its behalf (for example, mailing houses, suppliers of internet support services, auditors, debt collection agencies, process servers or lawyers]) then ADT and the service provider may exchange information for the purposes for which the service provider has been engaged.
We also use personal information for planning, product development and research purposes.
ADT shares personal information with its related companies both in and outside New Zealand.
ADT Security may also use or disclose information where it is required or permitted by law to do so or where the use or disclosure is in the public interest.
From time to time, we may use your personal information to inform you about our products and services including special offers.
If you do not wish to receive this information, just let us know by contacting the ADT Customer Service Centre on 0800 111 238.
Once you let us know that you no longer wish to receive this information, we will endeavor to stop sending information to you. You can change your mind about receiving information about our products and services at any time. Just let us know by phoning the above number.
ADT does not disclose your information to organisations outside ADT and its related companies for the purposes of allowing them to direct market their products to you.
If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.
Ensuring Your Personal Information is up to date
We rely on the personal information we hold about you in conducting our business. Therefore, it is important that the information we hold about you is accurate, complete and up-to-date.
We take reasonable steps to ensure that the information we hold about you is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.
Security of Your Personal Information
The security of your information is important to ADT and we take reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Some of the ways we protect your information include:
- External and internal premises security.
- Restricting access to personal information to staff who need it to perform their day-to-day functions.
- Maintaining technology products to prevent unauthorised computer access including identifiers and passwords.
- Maintaining physical security over paper records.
Access and Correction
Generally ADT allows individuals access to the information it holds about them as soon as reasonably practical after they have made a request for access. In some instances ADT will refuse to give an individual access to information. If it does so it will provide that individual with the reason it has refused access.
ADT will correct information it has about an individual if it discovers, or the individual is able to show, the information is incorrect. If an individual seeks a correction and ADT disagrees that the information is incorrect ADT will provide the individual with its reasons for taking that view and will attach a statement to the information advising that the individual considers the relevant part of the information to be incorrect.
ADT may charge a fee for informing an individual what information it has about them. This fee will be charged to cover ADT’s reasonable costs in locating and supplying the information.
Updates to ADT's Data Protection Practices for the Internet
ADT will from time to time review and revise its Internet practices and communicate any updates on its website. Minor changes may be made at anytime without notice. If we make a major change in the way that we use, disclose or protect internet registration information, we will highlight the change.
Individuals who would like more information about ADT’s approach to privacy, or would like to find out what information we hold about them, are encouraged to contact our Privacy Officer, who is:
Location: 6 Portage Road, New Lynn, Auckland 0600
Telephone: 09 826 1811
Facsimile: 09 827 6006
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